CRM Implementation for Small and Medium Businesses i...
In 2026, CRM has ceased to be an 'option for large corporations' and has become a basic tool for any growing business in Kazakhstan and Central Asia. The market offers dozens of solutions, but it is important for SME leaders to understand not only the functionality but also the real budgets, implementation timelines, and risks. This article discusses which CRMs are relevant in 2026 (Bitrix24, AmoCRM, HubSpot, Salesforce), how to transition from Excel, how to train employees, and how to integrate the system with 1C and Kazakhstani accounting solutions. The professional approach used by companies like Alashed IT (it.alashed.kz) allows for reducing the implementation period to 6–8 weeks and avoiding critical errors.